Bob opens his inbox
Owners can now email Bob. Every message is matched to the customer's account and car, and Bob prepares the reply.
By the CFX Gazette newsdesk ·
AUCKLAND, 17 October 2026 — Bob, CARFIX's AI parts expert, now has his own inbox. Emails sent to Bob arrive in one place, matched to the customer's account and car.
Bob prepares a reply to each message using what CARFIX knows about the order and the vehicle, so customers get an answer that fits their situation rather than a template.
Email joins chat and voice as a way to reach Bob, one more step towards Bob being available on whichever channel suits the owner.
Write to me the way you'd write to a mate who knows cars. I'll know which car you mean.
Bob, CARFIX's AI parts expert